Mumbai: Tevatel India's leading telecom software solutions
provider has launched a disruptive cloud telephony platform (doocti), a utility
tool that aims to revolutionise the sales support systems. As businesses adapt
to the new normal, there have been numerous internal changes and alterations in
the business processes for enhanced collaboration, flexibility, and business
continuity.
Enterprises, mid-sized firms, start-ups, or MSMEs are
losing a considerable business every year due to poor sales and customer
service.
Highlighting the solution, Nagarajan
Prakash, Co-Founder & Director, Tevatel said, “With doocti,
organisations can benefit from exponentially results in sales efficiency enhancement
and can retain up to 89% customers. The multi-featured automated dialer systems
match up to every calling requirement and help get contextual data on the lead.
The tool helps identify the incoming caller and can demonstrate results from
the customer records in real-time. Integrating call center capabilities in the
existing CRM, Tevatel’s advanced phone system software helps enterprises drive
sales efficiently.”
doocti equips the modern-day call centre with the
following features -
Call Routing: The tool allows specific calls to the predetermined queue, which is decided based on specific criteria.
· Call Transfer: It relocates an existing call to another agent if the actual agent is busy or the caller needs some specific information.
· Ring Groups: Sharing the distribution of incoming calls through a group of extensions using ring groups feature.
· Call Queuing: The solution places the incoming calls to be answered in a queue, while the extension users are busy attending other calls.
· Useful Analysis and Insights: Timely tracking agents' performances and call data help in generating essential team leads and strategies for management and action.
· doocti is Highly Collaborative: Setting up a single platform for all the calling work demands all-agent supportive communication devices such as mobiles, handsets, and IP Phones
· Automation of Tasks: Seamless automation of almost all manual work done from the agent’s results in better customer interaction.
· Deliver at Scale: It supports 30+ application integrations across various
categories of sales, CRM, consumer support, and others.
With doocti, Tevatel aims to empower Call-centre 2.0 with
multi-channel, multi-function features for enhanced customer engagements.
Digital transformation has enabled contact centres with advanced capabilities
on handling both inbound and outbound calls and maintaining omnichannel
customer engagement platforms.
Tevatel aims to empower enterprises to connect with their
stakeholders in an entirely new way. With numerous success stories, Tevatel has
been helping India’s leading healthcare services, fintech companies, banks,
edu-tech start-ups, and several BPOs to function and transform processes to
advance customer engagement and boost sales efficiencies.
About
Tevatel (doocti): https://tevatel.com/
Incepted in 2007, Tevatel is a leading Telecom software
solutions provider for modern business offering best-in-class cloud telephony
products and services. Tevatel empowers people and organizations to innovate,
increase operational efficiency, reduce costs, and stay ahead of the
competition. Headquartered in Chennai, Tevatel is built on open standards-based
Voice Over Internet Protocol (VOIP), enabling customers to leverage cloud
solutions without investing heavily in CAPEX or OPEX. Whether on-premises or as
a hosted cloud-based solution, Tevatel’s solutions reflect years of experience,
continual efforts in R & D, skilled workforce, and commitment to deliver
simple yet powerful solutions to meet customer’s business challenges.
No comments:
Post a Comment
Note: only a member of this blog may post a comment.